Terms of Service

SiteAide (the "Service") is a construction site management application provided by Orivon Studio Limited, a company incorporated in New Zealand (company number 9444779, NZBN 9429053815903), trading as SiteAide ("SiteAide", "we", "us", "our"). By creating an account or using the Service you agree to these terms.

Business use

The Service is designed and supplied solely for use by builders and trades businesses in the course of their trade. By creating an account you represent and warrant that: (a) you are acquiring the Service in trade and for business purposes; and (b) you have authority to act for, and bind, the business you register. Accordingly, and as permitted for supplies between parties in trade, you agree that the Consumer Guarantees Act 1993 does not apply (section 43 of that Act), and that it is fair and reasonable — given the nature and price of the Service — to contract out of sections 9, 12A and 13 of the Fair Trading Act 1986 to the extent they would otherwise apply. If, exceptionally, you acquire the Service for personal use, nothing in these terms limits rights that cannot lawfully be excluded.

The Service

SiteAide provides tools for managing construction jobs — including diaries, receipts, scheduling, budgets, AI assistance and Xero invoicing. The Service is a record-keeping and decision-support aid: outputs are for you to review and verify, and do not replace professional advice or your own judgement.

Your account

You must be at least 18 years old and have authority to act for the business you register. You must provide accurate information and keep your login credentials secure — credentials are intended for your use and should not be shared. One account is intended for one business; you may use it on multiple devices. You are responsible for all activity under your account, including by anyone you permit to access it. If you nevertheless share your credentials (for example, with your crew), you accept that anyone with your credentials has full access — including the ability to change, delete or export data — and you are responsible for managing that access and removing it when no longer appropriate. You must notify us without undue delay if you suspect unauthorised access to your account. You are not responsible for unauthorised activity to the extent it is caused by our breach of these terms.

Your data

Everything you enter into SiteAide remains yours. You grant us a limited licence to host and process it solely to provide, secure, support and improve the operation of the Service, as described in our Privacy Policy. We do not sell your data and we do not use your business content to train AI models. You can export your data at any time, and delete your account and data from within the app.

You warrant that you have all permissions and lawful authority required to collect, upload, store and use the content you submit, including personal information about other people (such as crew, clients, subcontractors and suppliers). Where the Privacy Act 2020 requires it — including information privacy principle 3A — you are responsible for taking reasonable steps to make those individuals aware that their information has been collected, unless a lawful exception applies.

We take reasonable steps to protect and back up the Service's infrastructure, but no online service can guarantee that data will never be lost, corrupted or unavailable. You are responsible for keeping your own copies of records that matter to your business — the Service includes free export tools (Settings → Data & Privacy) and we recommend exporting regularly. To the maximum extent permitted by law, we are not liable for loss of, damage to, or corruption of data.

Subscriptions and billing

• New accounts start with a 14-day free trial. After the trial, continued access to paid features requires a subscription. We do not charge you during the trial unless you choose to subscribe.
• Subscriptions are billed in NZ dollars through Stripe, monthly or yearly, and renew automatically until cancelled.
• You can cancel anytime from Settings; access continues to the end of the paid period. Fees already paid are non-refundable except where required by law. If a renewal payment fails, we may downgrade or suspend access to paid features until payment is resolved.
• Prices may change with at least 30 days' notice before your next renewal.

Acceptable use and our intellectual property

The Service — including the SiteAide software, its AI prompts and processing logic, product knowledge base, designs, and the "SiteAide" name and branding — is owned by us or our licensors and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable right to use the Service for your own trades business while your account is active. We reserve all rights not expressly granted. You keep ownership of the content you enter (see "Your data" above).

You must not, and must not permit or help anyone else to:

• copy, reverse-engineer, decompile, or otherwise attempt to derive or extract the source code, prompts, rules or logic behind the Service, except to the limited extent this restriction cannot be excluded under the Copyright Act 1994 or other applicable law;
• scrape, harvest, crawl, bulk-export or use automated means to extract data or content from the Service, beyond exporting your own data through the features we provide;
• use the Service or its outputs to build, train, benchmark against, or improve a product or service that competes with SiteAide;
• resell, sublicense, rent or make the Service available to any third party without our written authorisation;
• attempt to access other users' data, probe or breach security, upload unlawful content, or use the Service to send spam or otherwise break the law or infringe others' rights.

We may suspend accounts that breach these terms or create security risk. These restrictions are a material part of these terms and survive termination. To keep the Service affordable and reliable for everyone, AI features and storage are subject to reasonable fair-use limits: we may throttle or restrict usage that is excessive or abnormal compared to typical use by a trades business, and will contact you first where practicable.

AI features and professional advice

AI features (receipt scanning, voice transcription, classification, suggestions, generated reports and plans, and the assistant) are aids, not guarantees. AI output can be incomplete, inaccurate or inappropriate — including misread receipt amounts, suppliers or dates — and figures produced by AI flow into your budgets, reports and Xero records. You must review AI output before saving or relying on it, including before using it for accounting, invoicing, safety, compliance, tax, contractual or construction purposes. Where the Service offers an action involving a third-party system — such as creating or updating a Xero invoice — that action must be reviewed and confirmed by you before submission. We are not liable for decisions made, records kept, or amounts invoiced in reliance on unreviewed AI output.

SiteAide does not provide accounting, tax, legal, health-and-safety, engineering or building-compliance advice. Any safety-related prompts or analysis in the Service are informational only. Using the Service does not transfer or reduce any of your duties under the Health and Safety at Work Act 2015, the Building Act 2004, tax legislation, or any other law — those obligations remain yours. You are responsible for the accuracy of your records and for meeting your own professional obligations, including GST and tax filings.

Third-party services

The Service is delivered using third-party providers — including cloud hosting, database, payment, accounting, email and AI providers — and integrations you authorise (such as Xero and payments via Stripe) are subject to those providers' own terms. We exercise reasonable care in selecting, configuring and managing the providers we use to deliver the Service, but we are not responsible for a third party's separate services, terms, decisions or outages. We may change the providers we use from time to time; our current list is set out in the Privacy Policy.

Availability and events beyond our control

We aim for high availability but do not guarantee that the Service will be uninterrupted, error-free or always accessible. The Service may be unavailable due to maintenance, upgrades, faults in third-party infrastructure (hosting, databases, payment or AI providers), internet outages, or events beyond our reasonable control. Neither party is liable for delay or failure caused by an event outside its reasonable control, provided the affected party takes reasonable steps to reduce the impact and resumes performance as soon as reasonably practicable. We are not liable for any loss arising from unavailability of the Service, including inability to access records during downtime. Any response-time, uptime or recovery target we publish is an operational target only, not a contractual service level, unless expressly agreed in a separate written agreement signed by us.

Exclusion of certain loss

To the maximum extent permitted by law, we are not liable for loss to the extent it is caused by: (a) inaccurate or incomplete information supplied by you; (b) your failure to review AI-generated or automatically extracted information before relying on it; (c) an act or omission of a person you allow to access your account, or your sharing of credentials; (d) your failure to keep independent copies of records important to your business; (e) a third-party service outside our reasonable control; or (f) your failure to comply with applicable law or your professional obligations.

Liability

To the maximum extent permitted by law: (a) the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose; (b) our total aggregate liability for all claims arising out of or in connection with the Service, whether in contract, tort (including negligence), equity, statute or otherwise, is limited to the greater of (i) the fees you paid for the Service in the 12 months before the event giving rise to the claim, and (ii) NZ$500; and (c) we are not liable for any indirect, incidental or consequential loss, or for loss of profits, revenue, business, anticipated savings, opportunity, goodwill, or data, however arising. All claims arising from the same or related events are treated as one claim for the purposes of this limit. Our liability is reduced to the extent that your act, omission or failure to mitigate contributed to the loss. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or limits rights of non-trade consumers under the Consumer Guarantees Act 1993 where that Act applies.

Indemnity

You indemnify us against third-party claims, losses and reasonable external legal costs to the extent arising from: (a) content you upload that infringes another person's intellectual property, privacy or other legal rights; (b) your unlawful use of the Service; (c) your material breach of these terms; or (d) an act or omission of a person you allow to access your account that would breach these terms if done by you. This indemnity does not apply to the extent a claim is caused by our breach of these terms, unlawful conduct or negligence. We will notify you promptly of any indemnified claim, take reasonable steps to mitigate the loss, and allow you reasonable participation in the defence; we will not settle an indemnified claim in a way that admits liability on your behalf without your prior written consent (not to be unreasonably withheld).

Support

We provide support on a reasonable-efforts basis via the in-app assistant and support tickets. Response time estimates are targets, not guarantees, and no service-level agreement applies.

Termination

You may stop using the Service and delete your account at any time. Account deletion is permanent: it erases your records, files and authentication account (residual encrypted copies may persist briefly in system backups, as described in the Privacy Policy), and we have no obligation to recover deleted data — export anything you need first. We may terminate accounts for material breach of these terms; except where the breach creates a security or legal risk, we will give reasonable notice and a reasonable opportunity to export your data before your account is closed.

General

These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest remains in effect. Our not enforcing a right is not a waiver of it. You may not transfer your rights under these terms without our consent; we may assign these terms to a related company or in connection with a sale or reorganisation of the business, with notice to you. These terms and the Privacy Policy are the entire agreement between us about the Service. We may update these terms; material changes will be noted in the app before taking effect, and continued use after they take effect constitutes acceptance. Questions about these terms: support@siteaide.co.nz.